We are happy to accept Returns and Exchanges within 14 days of your order's delivery date.
Please note that not all items qualify.
To be eligible for a Refund or Exchange:
- The item(s) must be shipped & returned within 14 days of receiving the ordered items.
- The item(s) were not Sale-off at the time of purchase unless they were defective.
- The item(s) must be in original packaging and in good working order and condition.
- The item(s) must be new and unworn, with all tags still attached.
- The item(s) that have been sealed for hygienic reasons can be returned if the seal is still intact.
- Not the International orders*
- Not the Babyhood products*
- Not the personal care products such as hand sanitisers and skincare.
- Returns will not be accepted without a completed Return form that can be downloaded here.
The customer is responsible for the return shipping cost, although if you paid via PayPal, you might be able to claim back in full. More information is available here.
We require a receipt or proof of purchase sent along with the returned items to complete your returns.
Please do not send your purchase back to the manufacturer.
If the return request is rejected, we will contact you to arrange for the items to be sent back or come up with an alternative solution. Please let us know if you want to receive your item back. The client will bear all the shipping fees to receive the item.
For shipping, we offer a fixed rate or free shipping at the time of your purchase. To cover the original shipping and handling cost, a fee of $9.95 for Australian orders, $14.95 for New Zealand Orders or $25 for International Orders or 10% of the total invoice value will be deducted from any refunds, whichever is higher.
Once your return items are received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days. You may also opt to get store credit for the value.
Late or missing refund payments (if applicable)
After we have approved your refund and seven (7) days have elapsed, and you haven't received a refund yet, first recheck your bank account. Then contact your credit card company. Before your refund is officially posted to your account, it may take some time.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all this and still have not received your refund, please contact us at firstname.lastname@example.org.
If the item were marked as a gift when purchased and shipped directly to you, you'd receive a gift card for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to give to you later, we will send a refund to the gift giver, and they will find out about your return.
You will be responsible for your shipping costs for returning your item. Return shipping costs are non-refundable.
If shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
We will provide a store credit to the same account/email address you provided after receiving the return for exchange so the new purchase can be made.
There will be an $11.95 fee to cover receiving your return for Australian orders. For other countries, there will be a fee of $25 for repacking and posting the exchange product.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If the exchange request is rejected, we will contact you to arrange for the items to be sent back or come up with an alternative solution.
On rare occasions, a defective item could escape our supplier's inspection and land in your hands. Our team will be happy to assist in organizing a replacement if your item has a manufacturing defect. Please email the information listed below to customer service through email at email@example.com
- A receipt or KIDS BANDWAGON order confirmation
- Details of the product (TOG, Size, Print)
- Batch number (check the care instructions tag on the collar)
- A photo of the item
- Your postal address
Once we receive the information above, we will send you a store voucher, or you can request a replacement product. Please let us know your preference.
Return to sender
Our delivery partner will try to deliver the products to the address you nominated at the time of your order. If the package is not able to be delivered, our shipping partner will send the product back to us by charging us a fee. When the product is returned to us, we are happy to send the product back to you again at the nominated address. To cover our expenses (return shipment to us, return shipment to you and handling), we charge a fee of $19.
We do not offer refunds or exchanges with international orders (outside Australia) due to the high costs of processing an international order.
Due to the nature of the products we sell, we do not offer refunds or exchanges, subject to the Australian Consumer Law. This includes (but is not limited too) where you have changed your mind, the product is not suitable for you, you made a wrong selection, you measured incorrectly, you did not read or look at the product description, have bought the product twice or more, the product is not compatible with your existing products, you have been gifted a product similar or the same, the freight company is delayed in delivery or you found the goods cheaper or on sale elsewhere or through us, at any time.
The reasons we do not offer refunds is that we are unable to resell the product, as new. We trust that you understand that for safety and hygiene reasons, you would not want to receive a product for your baby that has been potentially used previously. We also do not offer refunds because there are significant costs to us to process a refund, including PayPal, Afterpay and Zip Pay fees that are charged to us. We cannot waive those fees, so we do not offer refunds – so please make your selection carefully.