Home Shipping Policy

Delivery Options

We make every effort to process your order within the next three working days. Sometimes, the processing of your orders may be delayed for reasons beyond our control. If the order is not processed within two working days, we will inform you via email. 

The delivery times during sale periods are slightly delayed due to the higher number of orders for our warehouse to process. Please allow an extra 4-5 business days to get your order packed and dispatched.

[Notice: Due to COVID currently, our logistic provider is experiencing delays in processing some of the orders. We are doing our best to get the orders to you quickly as possible]

Any delivery date or time specified by us is a best estimate only. KIDS BANDWAGON will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

We make every effort to keep our delivery estimates up to date; however, there may be a delay in receiving your order.

PO Boxes and Parcel Locker addresses are not eligible for delivery.

You must enter the correct delivery address details at ordering. Should you enter the wrong address, we are not obliged to re-send the order to the valid address at our expense.

The customer's responsibility is to inform KIDS BANDWAGON if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Australia

  • Standard - AU$9.95 or FREE on orders AU$99+
  • Express - AU$14.97 or AU$4.97 on orders AU$149+
  • Shipping time frames vary by approximately 1 – 5 business days, depending on your location. For a guide, please see below:
    • ACT, NSW & VIC | 1 – 3 days
    • NT, QLD, TAS, WA | 3 – 5 days
  • You can also find more information via: http://auspost.com.au/track

New Zealand

  • Standard - FREE (depending on order weight)
  • Express - AU$16.99 (depending on order weight)
  • Delivered within 6-8 business days.

United State

  • Standard - US$9.95 or FREE on orders US$45+
  • Delivered within 10-30 business days.

All other countries

  • Standard - AU$33.99 (depending on order weight)
  • Delivered within 10-30 business days.

All customs duty 

Please be aware that the receiver is responsible for paying any customs or duty taxes that may be levied at the point of entry. If the recipient declines to pay these charges and the item is returned to us, we regret that we are unable to provide a freight refund and your item won't be re-shipped.